General Information

We do not ship internationally at this time.

If you encounter problems at any time during the checkout process please email CustomerService@international-electrical-supplies.com or call toll free 1-888-295-7650 at anytime for assistance. Because of the high volume of time-consuming (the nature of international electricity issues) telephone calls (customer calls average 15-20 minutes), you will probably receive faster responses by email. On-line ordering is fastest and ships fastest but we can also take telephone orders. Most on-line in-stock orders placed before noon central time will ship same day. If in doubt or if a delivery time is critical, please contact us first. Thank You!

Please review our shipping, privacy, and return policies. If at any time the information you need can't be found on these pages, then email us by simply clicking the icon at the bottom of each page or call toll free 1-888-295-7650. If you call and the line is busy, please leave a message with the operator or the voice mail. The voice mail should pick up when all of our customer service associates are busy helping other customers.

There are no handling charges for any orders

How To Order

You can order on-line through our secure server and shopping cart (fastest method) or you can call in your order toll free at 1-888-295-7650. On-line orders go directly to the shipping department and in-stock orders received by noon central time are shipped the same day. Call or email us to verify whether an item is in stock or not. We guarantee the security of both your on-line and telephone order on our end.

Payment Methods

We accept the following credit cards when you have a billing address in the United States: Paypal, Master Card, Visa, Discover, and American Express. Arrangements can also be made for payment by wire transfer, money order, and personal check. We do accept Purchase Orders from companies, government agencies, schools, etc. once the entity has established an account with us. The process requires that a credit application be requested, completed and returned for submission to our credit approval company. They have been averaging 3-5 days for most applications.

Tax

No tax added except .05825% for Missouri residents.

SHIPPING INFORMATION

General Information

UPS, FEDEX, and other delivery services don't ship or move your packages on weekends or holidays. When counting the days for an expected delivery, don't include the day a package shipped, any weekend days, or any holidays. For example, if an in stock order is placed on a Friday (non-holiday) before noon central, requesting Next Day Air shipping method. The order, for most in stock items, should ship that Friday and arrive on the following Monday (weather permitting and presuming it isn't a holiday). Another example, a 2^nd Day Air order is placed on a weekend or a holiday. It would ship on the next business day (non-weekend, non-holiday). If, in this example, the order was placed on Saturday and Monday is a holiday then the order would ship on Tuesday and should arrive on the following Thursday. If in doubt about delivery times, especially time sensitive orders please call our toll free number 888 295 7650

Product Availability

We try to ship the same day if the order is received early enough (usually before noon central time) but most orders ship within 24 hours except when placed late on Fridays, weekends, and holidays. If an order isn't available or isn't going to ship within 24 hours you will be notified ASAP by email if that information is provided accurately.

Shipping Methods

The ordering process asks you to choose the method of delivery you want us to use. Most methods are represented, however, if you have a preference not shown, contact us and we will try to accommodate your needs.

Shipping Restrictions

UPS, Fed Ex, and carriers of that sort will not deliver to P.O. Boxes, APO, or FPO addresses. An order requesting delivery to a PO box or APO, FPO address should choose USPS Priority Mail service

Also, UPS, Fed Ex, and carriers of that sort will not deliver without a contact telephone number, so, to avoid possible delivery delays, be sure to include a contact phone number with your order.

Shipping Charges

You will see the total shipping charges before you authorize the billing to your credit card and you will also have the opportunity to go back and change the method of shipping as often as you want to see what each method will cost you. Only when you are satisfied with the method and authorize the charge will you be billed. At any time through the shopping cart process you can cancel the order. Even after the order has been placed but before the product has been shipped we will be glad to cancel the order for you, no questions asked. We do not have handling charges for any orders.

Important, Please Note:

We will attempt to ship by whatever means you request but understand that we are just the go-between for you and the shipping service you choose. We will use any shipper you choose but we have absolutely no control over their policies and performance. We have found UPS ground to be the most reliable ground shipper but we will use any shipping company you request. We collect the shippers charges for you and transfer those charges to the shipper you have chosen. We then transmit the “ship to” information from your order to the shipper for you. If you prefer a particular carrier please inform us and we will try to accommodate your request. If you do have problems with deliveries we will attempt to help you resolve them.

All orders that are refused and returned will be charged the original shipping cost plus any expenses incurred by the return. All orders that cannot be delivered because of customer error and are returned will be charged the original shipping cost plus any expenses incurred by the return. Again, if you have problems with deliveries we will attempt to help you resolve them.

Hours of Operation

When our associates are available to assist you.

7:00 A.M. to 7:00 P.M. Central - Monday - Friday

10:00 A.M. to 6:00 P.M. Central - Saturday, Sunday, and Holidays

Corporate Offices are located at:

25 Cherokee Drive

St.Peters MO 63376-3927

1-888-295-7650

IES Return Goods Policy

If you purchase an item from us and it isn't what you expected, simply contact us within 30 days of the purchase date for an RMA number (return material authorization) at CustomerService@international-electrical-supplies.com or toll free at 1-888-295-7650. The RMA will include all the necessary return instructions. When we receive the returned product, with its original packaging, instructions, warranties and other paperwork, and determine that it is still able to be sold by us “as new”, we will then credit your account for 100% of the cost of the product. If any of the conditions for return aren't met (eg. missing instructions, packaging, or signs of use) then a minimum 15% restocking charge can be assessed and deducted from the credit that would have been applied to the original credit card.

If you purchase a product from us and, in spite of our best efforts and extensive testing, it is defective please contact us at CustomerService@international-electrical-supplies.com or toll free at 1-888-295-7650 for an RMA number (return material authorization) which will include all the necessary return instructions. You must contact us within 30 days of the date of purchase, explain the problem, and we will send you a return material authorization (RMA) that will include all necessary return instructions. Once we have determined that the product is defective, we will then have 2 options: 1). repairing or replacing the item and crediting your account for your return shipping costs; or 2). refunding your original purchase price and your return shipping expenses.
Obviously, this policy presumes that the product(s) have not been damaged through abuse or misuse. We cannot assume any responsibility for products that have not been used properly and according to instructions. We will not be responsible for any product that has been subjected to misuse, negligence, or damage.
After 30 days, all products are covered by the manufacturers' warranties. You will want to be sure to save and file all product paperwork for future reference.

NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION

Our receiving department is not allowed to accept any deliveries that don't have an RMA number. They are instructed to refuse any delivery that we don't recognize or aren't expecting and the shipping services will automatically return refused deliveries to the sender at sender's expense.