Return Policy

IES RETURN POLICY

 

    If you purchase a product from us and, in spite of our best efforts, it is defective please contact us at  SERVICE@INTERNATIONAL-ELECTRICAL-SUPPLIES.COM or toll free at 1-888-855-1062 within 30 days of delivery for an RMA number (return material authorization) which will include all the necessary return instructions.

    You must contact us within 30 days of the date of delivery, explain the problem, and we will send you a return material authorization (RMA) that will include all necessary return instructions. Once we have determined that the product is indeed defective, we will then have 2 options:

    Option #1). repairing or replacing the item and crediting your account for your return shipping costs; or,            

    Option #2). refunding your original purchase price and your return shipping expenses.


   Obviously, this policy presumes that the product(s) have not been damaged through abuse or misuse. We cannot assume any responsibility for products that have not been used properly and according to instructions. We will not be responsible for any product that has been subjected to misuse, negligence, or damage.


   If you purchase an item from us and it isn't what you expected or any other reason you no longer want it, simply contact us within 30 days of the delivery date for an RMA number (return material authorization) at SERVICE@INTERNATIONAL-ELECTRICAL-SUPPLIES.COM or toll free at 1-888-855-1062.

    The RMA wiil be sent by email and will include all the necessary return instructions. When we receive the returned product, with ALL of its original packaging, instructions, warranties and other paperwork, and determine that it is still able to be sold as new by us, we will then credit your account for 100% of the cost of the product (does not include any shipping costs). If any of the conditions for return aren't met (eg. missing instructions, packaging, or signs of use) then a 15% restocking charge can be assessed and deducted from the original credit that would have been applied.
    After 30 days, all products are covered by one of the manufacturers' warranties. You will want to be sure to save and file all product paperwork for future reference.


NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR AUTHORIZATION

Our receiving department is not allowed to accept any deliveries that don't have an RMA number. They are instructed to refuse any delivery that we don't recognize or aren't expecting and the shipping services will automatically return refused deliveries to the sender at sender's expense.